Shipping Policy

Shipping & Delivery Policy

At Dessine Art, every artwork is thoughtfully prepared, carefully packaged and delivered with care. We want your experience to be seamless, from discovering the perfect piece to displaying it in your space.

Order Processing & Dispatch

Each artwork is prepared to order to ensure the highest standards of print and finish.

• Processing & Dispatch: Orders are typically dispatched within 3–4 working days after payment confirmation.

• Working Days: Monday to Friday, excluding UK bank holidays.

• Made-to-Order Pieces: Certain custom-sized, framed or specially commissioned artworks may require additional preparation time. Any extended timeframe will be communicated where applicable.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information, where available.

UK Delivery

We deliver across the United Kingdom using trusted courier partners experienced in handling delicate items.

Delivery times vary depending on your location, the selected shipping service and the size of your artwork. Estimated delivery dates and applicable shipping charges are displayed at checkout.

Please note that delivery estimates are not guaranteed dates unless expressly agreed at the time of purchase.

Shipping Charges

Shipping charges, where applicable, are calculated and displayed at checkout before you complete your purchase.

For oversized artworks, large frames or deliveries to certain remote locations, additional shipping charges may apply. Any applicable charges will be communicated before your order is confirmed.

International Shipping

For customers outside the United Kingdom, international delivery may be available to selected destinations.

Shipping costs and estimated delivery times depend on the destination, artwork dimensions and courier service.

International orders may be subject to customs duties, import taxes or local handling charges. Where these are not included at checkout, they are the responsibility of the recipient.

Order Tracking

Once your artwork is on its way, we'll send you a dispatch confirmation email containing tracking details, where provided by the courier.

Tracking information may take up to 24 hours to become active after dispatch.

Packaging & Protection

Every piece is carefully packaged using protective materials designed to minimise movement and protect the artwork during transit.

Our framed artworks receive additional protection to help ensure they arrive in excellent condition, ready to transform your space.

Delivery Delays

While we make every effort to ensure timely delivery, occasional delays may occur due to courier disruptions, adverse weather, public holidays or circumstances beyond our reasonable control.

If we become aware of a significant delay affecting your order, we will endeavour to keep you informed and provide an updated delivery estimate.

Your statutory rights regarding late or undelivered goods remain unaffected.

Incorrect Delivery Address

Please ensure your delivery details are complete and accurate when placing your order.

If you notice an error, contact us at support@dessineart.com as soon as possible.

We will do our best to accommodate address changes before dispatch. Once an order has been handed over to the courier, changes may not always be possible.

Damaged or Missing Deliveries

We take great care in preparing and packaging every order. However, if your artwork arrives damaged, defective or incorrect, please contact us as soon as reasonably possible.

Email support@dessineart.com with your order number, a description of the issue and photographs of the artwork and packaging, where available.

Our team will review the issue and arrange an appropriate resolution in accordance with your statutory rights.

If your parcel is marked as delivered but cannot be located, please contact us so we can i