Return Policy

Returns & Replacements


At Dessine Art, many of our products are made to order and crafted specifically for each customer. Please review our return policy carefully.

To initiate a return or report an issue, please email us at support@dessineart.com with:

  • Your order number
  • Reason for return/request
  • Clear photos/videos of the product and packaging (if applicable)

1. General Returns (Change of Mind / Non-Damaged Products)

Eligible products may be returned within 7 days of delivery, provided they are:

  • Unused
  • In original condition
  • In original packaging

Return approval is subject to inspection by our team.

2. Damaged, Defective, or Incorrect Products (Important)

For any issue related to:

  • Damage during transit
  • Wrong item received
  • Manufacturing defect
  • Missing components

you must notify us within 48 hours of delivery with clear photos/videos of the product and packaging.

This 48-hour reporting window especially applies to Framed Art Prints, Canvas Art, and Wall Plates, as these are fragile products and damage claims must be verified immediately.

Claims reported after 48 hours may not be eligible for refund or replacement.

3. Return Approval

All return requests are subject to review by our quality team. Once approved, we will provide return instructions.

Returned products must be:

  • Unused and in original condition
  • Packed securely in original packaging (where possible)

- For Framed Art Print:

(i) Free Returns on Damaged Items: If your order arrives broken or damaged, we will arrange a free return at no additional cost to you.

(ii) Refund or Replacement Assurance: Upon verification of the damage, you may choose a full refund or a replacement, as per your preference.


- For Unframed Art Print:

(i) Free Returns on Damaged Items: If your art prints arrives damaged, we will arrange a free return at no additional cost to you.

(ii) Free Replacement: If by any chance you don't like the artwork, we are happy to replace it with a new one. In that special case, customer has to ship the order back to our warehouse.


- For Decorative Wall Plates & Posters Kit:

(i) Free Returns on Damaged Items: If your order arrives broken or damaged, we will arrange a free return at no additional cost to you.

    4. Cancellation

    Our artwork is customized as per your order. The production process starts as soon as you place the order. We are unable to cancel your order after the payment is made and you receive the confirmation. However, we are happy to cancel the order for you before our production process begins, which is typically within 2 hours of you placing an order. In case you wish to cancel please call/write back to us as soon as possible, and we can let you know if the order can be canceled.